Content Library

This page contains various documents that you can use to learn about analytics

Expense Control Questionnaire

 

This questionnaire will help reveal areas for improving Expense Control

Examples of questions:

  • What are the major categories of marketing spend?
  • What is our marketing spend to acquired a lead?
  • What is our marketing spend to acquired a new tenant?
  • Which marketing channels are driving the best leads?

The pdf includes all the questions and columns for ranking them.

Learn more about using analytics for expense control

Fraud Detection Questionnaire

 

Use this questionnaire to generate ideas for fraud detection

Example of questions in this questionnaire … as:

  • Is our rent collection regular and consistent?
  • Can all subcontractor charges be traced to services rendered?
  • Are parking permits being given away?
  • Are tenants subletting without authorization?
  • and more …

Learn more about using analytics for Fraud Detection

Marketing Effectiveness Questionnaire

Use this questionnaire for ideas on analyzing marketing effectiveness

  • What is our marketing spend to acquire a lead?
  • What is our marketing spend to acquire a new tenant?
  • Which marketing expenditures are driving the best leads?
  • What is the return on investment of our marketing campaigns?

The questionnaire will help define an action plan for applying analytics for understanding what you are getting for the money you spend on marketing.

Learn more about using analytics for Marketing Effectiveness

Predictive Model Questionnaire

       Use this questionnaire to decide if predictive models will be useful

Some examples of areas predictive models can be used for …

  • Predict maintenance intervals?
  • Predict a tenant’s tendency to be delinquent?
  • Predict appliance outages and replacement?
  • Predict likelihood of a lead turning into a tenant?

Download the questionnaire for more ideas.

Learn more about using analytics for Predictive Models

Process Improvement Questionnaire

       Decide where to make fact-based process improvements

Examples of questions included …

  • Which processes are we executing consistently well?
  • Which are the top 3 processes we need to become more consistent at executing?
  • Which of our processes directly impact tenant satisfaction, profitability, tenant retention, lead conversion,                        rent collection,delinquent amount ….?

Also learn about the “Quality Calculator” to quantify the price you pay for poorly-executed process

Learn more about using analytics for Process Improvement

Property Comparison Questionnaire

Which properties are performing better than others?

Use this questionnaire to decide what comparisons to perform …

  • Do we have a consistent data structure so that we can compare property expenses, leases, income streams?
  • Are each of our properties / regions using the same chart of accounts?
  • Are transactions being charged to the correct GL account?

The questionnaire will help determine readiness to conduct property comparisons and  prioritize the areas to focus on.

Learn more about using analytics for Property Comparisons

Rent Optimization Questionnaire

       Use this questionnaire to decide what data to analyze for optimizing rent

Examples of questions included in the questionnaire …

  • What is our Gross Potential Rent?
  • Which units have had no rent change in the last 12 / 24/ 36 months?
  • What is the spread between the lowest and highest rent for each unit type by property?
  • What is the market rent for our unit types and properties?

This questionnaire will help you decide what internal and external data to compile in order to optimize the rent for a property or a group of properties.

Learn more about using analytics for Rent Optimization

Period Over Period Analysis Questionnaire

              Use this questionnaire to decide what comparisons to perform

Questions included in this questionnaire …

Understand the impact of seasonality and organic growth in overall portfolio performance.

Learn more about using analytics for Period Over Period Analysis

Tenant Analysis Questionnaire

       Use this questionnaire to decide what tenant information to analyze

These are some of the questions included …

  • ..

The questionnaire will help you prioritize the data to collect and analyze to understand your tenants better

Learn more about using analytics for Tenant Analysis

Variance Alerts Questionnaire

       Which alerts will be useful?

Here are some examples of alerts listed in the questionnaire …

  • Service Tickets still open after 10 days
  • Leases expiring within 30 days
  • Rent payments overdue by 2 days
  • Lease applications with no action taken in past 5 days

Use the questionnaire for identifying the types of alerts that will be useful

Learn more about using analytics for Variance Alerts

Tenant Retention Questionnaire

       Which property management metrics are important to you?

See a list of over 100 metrics for categories such as:

  • Lead Management Metrics
  • Lease Application Metrics
  • Unit Turnover Metrics

Use the Handbook for ideas on metrics that will be useful to your company.
Decide which property management metrics should be tracked and used for setting improvement goals.

Learn more about using analytics for Tenant Retention

What-If Scenarios

       Which property management metrics are important to you?

See a list of over 100 metrics for categories such as:

  • Lead Management Metrics
  • Lease Application Metrics
  • Unit Turnover Metrics

Use the Handbook for ideas on metrics that will be useful to your company.
Decide which property management metrics should be tracked and used for setting improvement goals.

Learn more about using analytics for What-If Scenarios

Delinquency Analysis

       Which property management metrics are important to you?

See a list of over 100 metrics for categories such as:

  • Lead Management Metrics
  • Lease Application Metrics
  • Unit Turnover Metrics

Use the Handbook for ideas on metrics that will be useful to your company.
Decide which property management metrics should be tracked and used for setting improvement goals.

Learn more about using analytics for Delinquency Analysis

Lead Conversion Questionnaire

       Use this questionnaire for ideas on understanding your lead conversion

Some of the questions in the questionnaire …

  • How many leads turn into leases?
  • How many leads drop off at each stage?
  • Which sources are we getting the most leads from?
  • Which lead sources are sending leads that turn into leases?

Share the questionnaire with your colleages and get their input.

Learn more about using analytics for Lead Funnel Management

How to decide what to do with analytics

Download the Analytics Value Planner

See a list of 15 different topics that analytics can be applied to, such as :

  • Rent Optimization
  • Expense Analysis
  • Fraud Detection

Use the planner to prioritize the topics of most value to your company.
Get Input from your management team. This tool can help you determine if there is a business case for analytics.

Learn more about using Analytics

GET ALMOST 100 PROPERTY MANAGEMENT
METRICS FOR FREE

The handbook lists over 100 metrics that can be used for measuring the EFFECTIVENESS of property

managemment activities

LEARN HOW TO:

  • Systematize your operations
  • Deliver predictable financial performance to investors
  • Guide your teams on what activities to focus on
  • Build a consistent brand for tenants

Learn more about using Metrics HandBook